You are a senior administrator in a mixed-nationality policy team preparing a joint position paper on agricultural subsidies. A colleague from a different Member State background, Marta, consistently sends her section contributions late and in a format that requires significant reformatting before they can be integrated. When you raised this in a team email last week, Marta replied defensively and the exchange became tense. Another team member, Luca, has privately told you he agrees Marta is a problem and suggested you escalate to the team leader immediately. The joint paper is due in ten days.
Quale risposta è la PIÙ efficace?
Perché questa è la risposta più efficace
Response B reflects strong working-with-others behaviour: it pursues direct, respectful dialogue before escalating, seeks to understand the other person's constraints (respecting differences), focuses on a practical collaborative solution, and keeps appropriate oversight in reserve. This builds cooperative working relationships rather than entrenching conflict.
Perché questa è la risposta meno efficace
Response C unilaterally excludes a team member from a shared deliverable — a fundamental breach of cooperative teamwork. It creates a parallel product without mandate, could seriously damage Marta's position unfairly, and replaces collaboration with exclusion. This is the clearest negative indicator for the working-with-others competency.
Le altre risposte
Response A (immediate escalation copying Marta) may ultimately be necessary but skips direct resolution first and the public copy-in is likely to entrench defensiveness rather than resolve it. Response D addresses the systemic issue tactfully but indirectly, and avoids the real interpersonal difficulty — it may produce some improvement but does not engage with Marta's specific constraints or repair the working relationship.
